FAQ

How can I place an order?

To place an order, browse our products on yetoleyt.com, select the item and any available options, add the product to your cart, and proceed to checkout.

Follow the checkout instructions to provide your shipping information and complete payment. After your order is successfully placed, you will receive an order confirmation email.

What payment methods do you accept?

The payment methods available for your order will be displayed during checkout.

Available payment options may vary depending on your location, device, currency, and the payment services available at the time of purchase.

All payments must be successfully authorized before an order can be confirmed and processed.

How long does order processing take?

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

Orders placed on weekends or public holidays may begin processing on the next business day.

Processing times may occasionally be longer during holidays, promotional periods, or periods of high order volume.

How long does shipping take?

Most orders are typically delivered within 7–15 business days after shipment.

Delivery times are estimates and may vary depending on:

  • Shipping destination.
  • Carrier operations.
  • Customs procedures.
  • Weather conditions.
  • Holidays.
  • Other circumstances outside our reasonable control.

How much does shipping cost?

The applicable shipping fee will be calculated and displayed during checkout before you complete your purchase.

Any available free shipping promotions or shipping discounts will be shown during checkout.

How can I track my order?

Once tracking information becomes available, it will generally be sent to the email address provided during checkout.

Please allow some time after shipment for the carrier to update the tracking information.

If you have not received tracking information within a reasonable period, please contact our customer service team.

Can I change or cancel my order?

If you need to change or cancel an order, please contact us as soon as possible at:

Email:
service@yetoleyt.com

We will make reasonable efforts to assist you. However, changes or cancellations may not be possible once your order has entered the processing or fulfillment stage.

What is your return policy?

We accept eligible return requests in accordance with our Return & Refund Policy.

Products generally must be:

  • Unused.
  • In original condition.
  • Returned with original packaging and included accessories where applicable.

Please contact our customer service team before sending any return.

What should I do if my order arrives damaged, defective, or incorrect?

Please contact us as soon as possible if your order arrives damaged, defective, or incorrect.

When contacting us, please provide:

  • Your order number.
  • A description of the issue.
  • Clear photos of the product and packaging.

Our team will review your request and provide appropriate assistance.

How will I receive my refund?

Approved refunds will generally be issued to the original payment method used for the purchase.

After the refund has been processed, additional processing time may be required depending on your bank, card issuer, or payment provider.

Are taxes or additional fees included in my order?

Any applicable taxes, duties, or additional charges will be handled according to applicable laws and the requirements of your destination country or region.

The final order amount shown during checkout will include any charges collected by Yetoleyt at the time of purchase.

Do you offer international shipping?

Yes, Yetoleyt may provide shipping to eligible countries and regions.

Available shipping options depend on destination, product availability, and current shipping arrangements.

How can I contact Yetoleyt?

If you have questions about products, orders, payments, shipping, returns, or other services, please contact us:

Brand:
Yetoleyt

Email:
service@yetoleyt.com

Phone:
(+1) 814 731 1031

Website:
yetoleyt.com

Response Time:
We aim to respond to all customer inquiries within 12–72 hours.

Operated by:
Tianjin Puyi Trading Development Co., Ltd.

Business Address:
No. 1-603, Borun Business Plaza,
Tianjin Economic-Technological Development Area,
Tianjin, China

We are happy to assist you and help provide a smooth shopping experience at Yetoleyt.